FAQ OverviewFAQ

FAQ


Q1: Are you factory or trading company?
We are a professional bags Manufacturer and Trade Company in Baigou Town, Baoding City, China Mainland. 
we both sell stock bags and also customize the bags for customers for bulk quantity order.
 
Q2: Can I get a sample of my interested item from you?
Yes, we can offer the sample, and you need to bear the sample price and shipping cost firstly,
Normally, we can send the sample within 7-10days.
 
Q3: Can you produce the bags with customized design, size,color,logo ?
Yes, We can offer the OEM/ODM service. we highly welcome bulk quantity order of customized bags and ready bags in stock.
Normally for customized bags, the MOQ is 100pcs per color/item
 
Q4: Could you provide the design for me?
Of course, We are not only a manfacturer but also a designer. Just let me know your ideas, target price, material, quantity, and then we can design the bag with the suitable material and try to meet your target.The bag structure, material, quantity and packaging are important factors, which could affect the price. 
 
Q5: How to buy the bags which you want?
Contact us and inform us your interested items,or send me your needed bag pictures, specifications, target purchase quantity, we can offer you and tell you the price,the shipping cost, delievry time, packaging, MOQ and any other product-releted questions.
 
Q6: Is it safe to use my credit or debit card on your site?
Yes! We do everything we can to ensure your transactions are safe. Our site is protected by SSL (Secure Socket Layer) encryption technology, and we are proud to be verified by Trust Guard, a third party that verifies your security on our site.
 
Q7: Do you share my information (including my email address) with anyone else or sell my information to third parties?
No, we do not share or sell customer information, including email addresses and phone numbers
 
Q8: What forms of payment do you accept?
We accept bank transfer,  T/T by the following credit cards: Master Card, Visa, and American Express. We also accept Western Union and Moneygram and Cash Payment.
 
 
Q9: Do you allow CODs (Collect on Delivery)?
We do not accept COD as a form of payment. We require payment before your order is shipped.
 
Q10: How do I make changes to my order?
Before you placed the order to us, you can make changes to your order, after your payment, we'll arrange the goods as soon as the proforma invoice of purchase order confirmed. Normally, after our the goods been arranged together and packed in our warehouse, you can make changes or cancel your order. To request a change or cancellation, please contact as soon as possible so we can try to accommodate your request.
 
Q11: The style I want is out of stock. When will it be restocked?
We try to restock inventory as often as possible. Sometimes products are discontinued by manufacturers, and unfortunately, we cannot restock them on our site. If you have a specific question, please contact us.
 
Q12: How much does shipping cost?
Shipping cost will be charged according to the goods volume with weight and your destination address.
You can tell us your interested design and target purchase quantity for each other,and your preferred shipping method with destination address, then we can calculate and offer you the shipping cost for you.

Q12b: Why choose us as your supplier?

1) Selling hot bags product are in stock avaliable, wide line of various bags.

2) We highly welcome large purchase demand, cheerful price for you.

3) For stocks, Mix order and Small order is acceptable.

4) We can offer designs, suggestions, OEM/ODM, Strict inspection, Fast shipping service.
5) We have some well-cooperated partner factories and forwarder agents to meet almost all customers' requirement of needed bags styles, design, quality level, shipping.,etc.

6) We have new arrival designer bags items/design come every week.
7) We can be your buying office/agent of other products in China.

 
Q14: How to place the purchase order to us?
After you confirm the target purchase quantity for each needed design and shipping cost, we can make a detailed proforma invoice to confirm the purchase quantity.you can reconfirm all details and arrange the payment to us. After your payment, we will arrange the payment to you as soon.
 
Q15: How to contact us ?
E-mail sales@kevinfengbag.com or call/Whatsapp/Wechat us +8615128952095.